Shipping policy
Free UK delivery on every order. No charges. No minimum spend.
How your order moves
Day 1, order placed. Order before 11am Monday to Friday and your order is sent to the supplier the same day for next day collection.
Day 2 to 3, direct home delivery. A 2-man specialist carrier contacts you with a tracking link. The team delivers to your entrance hall.
Where we deliver
Mainland UK: free.
We do not currently accept orders for the areas below, because our carriers do not serve them. We would rather tell you now than take your money and cancel later. If your postcode falls in one of these ranges, checkout will tell you before you pay.
Scottish Highlands and Islands: AB30 to AB56, FK17 to FK21, G83, HS (Outer Hebrides), IV, KA27 to KA28 (Arran and Cumbrae), KW, PA20 to PA80, PH15 to PH50, and ZE (Shetland).
Northern Ireland: BT.
Isle of Man: IM.
Isle of Wight: PO30 to PO41. Mainland Portsmouth postcodes, PO1 to PO22, are delivered as normal.
Channel Islands: GY and JE.
Isles of Scilly: TR21 to TR25. Mainland Cornwall postcodes are delivered as normal.
BFPO addresses.
We do not ship outside the UK.
Lead times
Stock items: 2 to 3 working days from order to delivery on mainland UK.
Made to order items: lead time shown on the product page.
Bank holidays and severe weather extend lead times.
On delivery day
Check the order with the carrier present. Sign for receipt. Anything damaged, refuse the affected item and email online@onlineand.direct within 24 hours with photos. We replace or refund.
Missed deliveries
Two missed deliveries without notice may incur a re-delivery fee from the carrier. If the date the carrier gives you will not work, tell us or the carrier as early as you can.
Returns
See the Refund and Returns policy for the full process. UK consumer rights apply, including 14 days to change your mind from delivery for non-bespoke items.
Contact
We are an online-only retailer, so you can order at any time — 24 hours a day, 7 days a week. Email online@onlineand.direct whenever you need to.