Delivery Information

How Our Delivery Works

Every order includes free UK direct home delivery. No hidden charges, no minimum spend.

Day 1. You place your order before 11am. Your order is manifested to our supplier the same day.

Day 2. The carrier collects your order from the supplier and books a delivery slot directly with you by phone or SMS.

Day 3. Your order is delivered to your entrance hall.

Delivery Timescales

Standard delivery is 3 working days to mainland UK addresses, included free on every order.

What to Expect on Delivery Day

Our carrier will contact you directly to confirm your delivery slot. Please ensure someone is present. Deliveries are to your entrance hall only.

Failed Deliveries

If the date the carrier gives you will not work, tell us or the carrier as early as you can and it will be rearranged. Two missed deliveries without notice may incur a re-delivery fee from the carrier.

Delivery Zones

We deliver free across mainland UK. We do not currently deliver to the Scottish Highlands and islands, Northern Ireland, the Isle of Man, the Isle of Wight, the Channel Islands or the Isles of Scilly. If your postcode is affected, checkout will tell you before you pay. See the postcodes we cannot deliver to.

Large and Specialist Items

Beds, mattresses, and large furniture are delivered via specialist direct home delivery (DHD) carriers. Made-to-order items, including upholstered headboards, divans and contract mattresses, have the lead time shown on each product page, typically 1–3 weeks.

Contact Us

Email online@onlineand.direct with any delivery questions.